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NHS Trust HR director Graham White offers advice on what to do when team members don't get on.

Q) Two members of the nursing team in which I work often argue. I think this compromises patient care. I am not team leader, and my manager turns a blind eye. How can I address it?

This is a very difficult situation. Not only are you not the manager but nor are you personally involved. However, you rightly point out that the problem may affect patient care and that is everyone's responsibility in the health community.

There is no easy answer to this problem but it needs to be tackled quickly. If left alone it will escalate and will inevitably drag other team members into taking sides which can only lead to further problems and relationship breakdowns.

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